Introducing additional email and SMS client notifications

As part of our continued commitment to increase visibility and transparency for clients, we are pleased to announce that from 1 December 2018, we will be sending additional notifications to all account holders.

Please refer to below table which outlines the type of notification sent to all clients for manual and online requests.


For residential and postal address changes, a confirmation of change of address is also mailed to both the old and new address.

Your action required

Please ensure we have correct contact details forĀ all account holders. This is a mandatory service requirement therefore clients cannot opt-out of this service.

To update trading account holder(s) details, please complete a Change of Client Details Form (Advised Clients) form.

More information

If you have any questions about this change, please contact us.

Published: 03 December 2018